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One of the most important things you need to learn about Live Chat are statuses. Your status can be changed in the upper right portion of the app. You can access your ongoing conversations in the Chats section. Try to work you way down from the priority chats (Red) where an immediate answer is needed to the less pressing chats (Green) where you’ve either already provided an answer or the question has been just asked.Each time you step away from your desktop, you should check your status to avoid leaving it unattended. During your couple first chats you might get freaked out a little by the appearing-and-disappearing messages. It shows you what visitors are typing in, even if they don’t send it over.Message sneak-peek gives you more information about your visitor’s way of thinking.
Unfortunately, it’s difficult to help customers through this stage when they see nothing more than a computer screen. Live chat allows your agents to help mitigate that sense of risk by providing reassurance and a sense of value in the product being purchased. Below are 25 tips to help you get started with live chat.
Examples of individual-specific information ("Information") are described in the Section, “What is Individual Specific Information?
and its affiliated companies (collectively referred to as “TS,” “We,” “Us,” or “Our”) recognize the importance of protecting the privacy of individual-specific (personally identifiable) information or data collected about users of the Live Agent Chat web site and application ("Live Agent Chat Users" or “You” or “Yours”).
No matter which application you use, you will need to provide your email address and password.
If you are using 2-step authentication via your Google Account, you might need to provide an additional security code that will be sent to your phone.
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According to some FAQ’s advocates as Ralph Plumb, from Mind Protein, having a dedicated FAQ’s page will help your business through reducing the number of future need for refunds, it increased customer trust and showed commitment to the product.